Because there IS a difference!
FAQ
1. How do I use your services?
3. I got an account number now what?
4. How long does it take to upload files for printing?
5. How long does it take to get my prints back?
6. How do I pay for my prints?
7. I sent an order but didn’t get a confirmation?
8. Can I order Books, cards and calendars from my photos?
9. Can I cancel or change an order once its been placed?
10. My order is huge or I have Dial-up connection, Can I send you a CD/DVD?
1. How do I use your services?
Getting started is easy. First you will need to fill out the form “become a member”
It's free and we just need the information in order to send you an Account number. Once you fill out the short request form an email will be sent back to the email address you listed with your personal account number. Your account number is used in the “my information” section of the ACCPIX software.
Be assured that the information you provide us in the “become a member”section is only used by us to ship your orders to the correct address and provide you with email updates as to specials we may be running on prints or services.
2. Can you ship to my P.O. Box?
Unfortunately no, We use UPS to ship all our print orders because of the ability for us to track any and all outbound packages. UPS cannot deliver to a PO Box. We have been using UPS for over a decade and have found their service superior to others we could use.
3. I got an account number now what?
Download the free program, ACCPIX from the home page or from your registration email. The software will load automatically onto your desktop. Once its done loading you can exit your explorer browser and you will find the ACCPIX icon on your desktop. The program will also automatically appear when you first load it. Once its on your screen fill out the “my information” section of the program. This will identify you and your account number so we know where to send your prints.
Once that’s done then your ready to start creating your order for prints. Follow the steps on the program to complete an order and upload the files to us.
Note: ACCPix Software and video clip links are in the account number email you will receive.
4. How long does it take to upload files for printing?
Upload speeds vary by user. We don’t recommend uploading digital files using a dial-up connection. Most DSL and Roadrunner services will upload to us at a speed of 2 MB per minute ACCPIX provides a status of your upload once its begun and if you ever do lose connection, ACCPIX will automatically restart from where it left off.
5. How long does it take to get my prints back?
Once order are received they are usually shipped within three days . Small prints (11x14 and smaller) are usually shipped the same day while larger prints and orders with mounting and texture could take up to three days. To check on the status of your order refer to the Email confirmation you received when you placed your order. That email will contain a link to check the order status. Once its in “Billing” it will be shipped.
6. How do I pay for my prints?
ACCPIX will prompt you for your credit card number once you have created an order then pressed complete order. You will then be prompted for your Visa, MasterCard, American Express or Discover.
7. I sent an order but didn’t get a confirmation?
This can happen if you lost internet connection for an extended period of time. If you think this may have happened, launch ACCPIX and select the “queue” button if there is an order sitting in this window select “Send” this will send your incomplete order. If there is not an order in your queue and you received the message “sent thank you” in ACCPIX then drop an email to our customer service team so we can check on it for you before uploading the order again. Try to include your account number when emailing customer service. That way they can retrieve your account info prior to contacting you.
8. Can I order Books, cards and calendars from my photos?
Yes, there are two other free programs you can load from our home screen to create Coffee table books, Greeting cards, Announcements, Thanks you’s, invitations or anything else you can think of. These programs are called Digicards and Digibooks. We also print postcards and flyers as well.
9. Can I cancel or change an order once its been placed?
If the order has not been printed you can elect to cancel without any charge. Email customer service ASAP with the order information. Once the order has been printed it cannot be cancelled but you can add additional services or print sizes to the order. Its usually best to just place another order for the extra prints and services you need.
10. My order is huge or I have Dial-up connection, Can I send you a CD/DVD?
Yes, When you have created an order in ACCPIX and select complete order, you are asked whether you want to “send now via the internet” or “save to disk for alternate delivery”. Select the latter and place the saved folder onto your desktop or any area you wish on your computer then burn the folder onto a CD and mail to our PO Box. We do not recommend uploading orders that are over 1GB in size.